Complaint & Appeal Submission Form

All submissions are handled with full confidentiality and impartiality. We acknowledge receipt within 5 working days.

1 What are you submitting?

Select the type that best describes your submission.

📩 Complaint

Dissatisfaction with TUV United's certification activities or decisions, where a response is expected.

⚖️ Appeal

A formal request to reconsider a certification decision already made by TUV United.

2 This submission relates to:

Specify whether this concerns TUV United directly, or one of its certified clients.

🏢 TUV United

Concerns TUV United's own certification activities, auditors, or decisions.

🏭 Certified Client

Concerns an organization holding a certificate issued by TUV United.

⚖ Appeal Details

Provide details about the original decision you are appealing.

Decision Reference Number

Decision Date

3 Your Contact Information

Your details are kept confidential and used solely to process this submission.

Full Name *

Organization / Company

Email Address *

Phone Number

Country

4 Details of your Submission

Provide as much detail as possible to help us process your submission efficiently.

Subject *

Full Description *

Minimum 20 characters. Maximum 5,000 characters.

Expected Outcome (optional)

5 Declarations

You must agree to all three declarations before submitting.

Accuracy Declaration *

I confirm that the information provided in this form is accurate and complete to the best of my knowledge. I understand that providing false or misleading information may result in the rejection of this submission.

Confidentiality Agreement *

I understand that TUV United will handle this submission with strict confidentiality in accordance with ISO/IEC 17021-1 requirements. Information will only be shared with parties directly involved in the investigation, and shall not be used for any discriminatory actions against me.

Contact Consent *

I consent to TUV United contacting me at the email address and/or phone number provided above for the purposes of acknowledging, investigating, and resolving this submission. I understand that the process may take up to 30 days.

🔒 Your submission is encrypted and handled confidentially.
We acknowledge receipt within 5 working days.

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