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Welcome to TUV United, your trusted partner in achieving excellence through ISO 20000-1:2018 certification. ISO 20000-1:2018 is an international standard for information technology service management (ITSM), designed to help organizations effectively manage and deliver IT services to meet business and customer requirements.

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ISO 20000-1:2018 Certification Services

Welcome to TUV United, your trusted partner in achieving excellence through ISO 20000-1:2018 certification. ISO 20000-1:2018 is an international standard for information technology service management (ITSM), designed to help organizations effectively manage and deliver IT services to meet business and customer requirements.

Benefits of Certification with TUV United

Credibility and Recognition

Build Costomer Trust

Competitive Advantage

Regulatory Compliance

Operational Efficiency

Some of the Industries that can benefit the most

it services poviders

banking

data management

Certification Process

Application

Submit an application to TUV United to initiate the certification process.

Pre-assessment Audit

An optional audit to identify potential non-conformities before the formal certification audit.

Certification Audit

Conducted in two stages: Stage 1 Review of your organization’s documentation, Stage 2 On-site audit.

Address Non-conformities

Address any non-conformities identified during the audit within the stipulated timeframe.

Recertification

After three years, your organization undergoes a recertification audit to renew the certification.

Certification Decision

TUV United reviews the audit report and decides whether to grant certification.

Surveillance Audits

Periodic audits (usually annually) to ensure ongoing compliance with ISO 50001:2018.

Steps for Implementing ISO 20000-1:2018

  1. Gap Analysis: Assess your current IT service management practices against ISO 20000-1:2018 requirements to identify gaps.
  2. Planning: Develop a detailed plan to address identified gaps, including resources, timeline, and responsibilities.
  3. Training: Train your staff on ISO 20000-1:2018 standards and their roles in the ITSM system.
  4. Risk Assessment: Conduct a thorough risk assessment to identify potential risks related to IT service delivery.
  5. Documentation: Create or update documentation to comply with the standard’s requirements, including IT service management policies, procedures, and plans.
  6. Continuous Improvement: Implement new processes, conduct internal audits for ITSM compliance, perform management reviews, and regularly enhance systems.

Benefits of Implementing ISO 20000-1:2018

  1. Improved IT Service Management: Enhances the quality and efficiency of IT service delivery.
  2. Compliance with Regulations: Ensures compliance with legal, regulatory, and contractual requirements related to IT services.
  3. Cost Savings: Reduces costs through improved IT service management and resource utilization.
  4. Increased Customer Satisfaction: Improves customer satisfaction by delivering consistent and reliable IT services.
  5. Risk Management: Identifies and mitigates risks related to IT service delivery, enhancing organizational resilience.
  6. Competitive Advantage: Differentiates your organization from competitors who are not certified.

The Application Process

1

Start Online Submission

Submit an application to TUV United to initiate the certification process promptly.
2

Submit The Form

Complete and submit the form online, ensuring all fields are filled out accurately.
3

Review The Submission

The submitted form is reviewed by our team for completeness and guideline adherence.
4

Gather Necessary Documents

After submitting the form, gather the required documents as per the submission guidelines.
5

Interviewing Process

Qualified candidates may be invited for interviews to assess their fit for the program or position.
6

Last Decision

TUV United makes the final decision, which may be acceptance, rejection, or a request for more information.

When To Apply? Just finish your management system implementation

How To Apply? Contact us

  • Info@
  • 0225256863
  • Building 83,105 St. Maadi Cairo, Egypt

TUV United

Globally recognized certification body renowned for its stringent standards and comprehensive assessments.

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